Refund policy
At QIONIK, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and clear exchange and return process.
ELIGIBILITY
Items may be exchanged or returned within 14 days from the delivery date.
EXCEPTIONS
Certain promotions, bundles, or exclusive offers may have different return conditions. Any applicable exceptions will be clearly stated at the time of purchase.
CONDITION
Returned items must be in their original condition — unused, unopened, and with all original packaging intact.
RETURN & EXCHANGE PROCESS
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By default, approved returns will be refunded to your QIONIK Wallet, which can be used for future purchases on the website.
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If you prefer a refund to your original payment method, please contact our support team directly for assistance.
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Refund requests are processed within 5–10 business days after the returned item has been received and inspected.
For support, contact us through the QIONIK website or Support@qionik.com.
You can also request a replacement or return directly from your account through the Return Merchandise Authorization (RMA) system:
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Log in to your account on the QIONIK website.
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Navigate to “My Returns” or “Request RMA” in your account dashboard.
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Select the order and item(s) you wish to return or exchange.
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Choose the reason for the return and specify whether you prefer a replacement or refund.
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Upload an image showing the condition of the item if required.