Terms & Conditions

Website: qionik.com
Effective Date: October 2026
Brand: QIONIK™
Operating Entity: House of Good Thingz, Cairo, Egypt

These Terms & Conditions ("Terms") govern your use of the QIONIK website and any purchase you make through it. By accessing the website or placing an order, you agree to these Terms in full. If you do not agree, please do not use the website.

1. Who We Are

The QIONIK website is operated by House of Good Thingz, Cairo, Egypt ("HGT").

For the purposes of these Terms, "we," "us," and "our" refer to House of Good Thingz in connection with the operation and sale of QIONIK products.

For all matters relating to these Terms, please contact us through the contact details provided on the QIONIK website.

2. Acceptance of Terms

By visiting, browsing, or placing an order on this website, you confirm that you are at least 18 years old, or the legal age of majority in your jurisdiction, have read and understood these Terms, and agree to be bound by them.

We reserve the right to update these Terms at any time. The date of the most recent revision will be displayed at the top of this page. Continued use of the website following a revision constitutes acceptance of the updated Terms.

3. Products and Product Information

3.1 Product Descriptions

We make every reasonable effort to ensure that product descriptions, ingredient lists, usage information, claims, and images are accurate and up to date.

Product images are provided for illustrative purposes. Minor variations in colour, appearance, or packaging may occur.

Product formulations, ingredients, packaging, and labelling may be updated from time to time. The most current information will be provided on the individual product page and/or product packaging.

If you have a question regarding a specific product, formulation, or batch, please contact us before purchasing.

3.2 Product Formulations and Claims

QIONIK products are cosmetic haircare formulations designed to improve the visible and sensory characteristics of the hair.

Product benefits and claims may vary by product and may include cleansing, conditioning, hydration, smoothing, improved manageability, reduced friction and frizz, enhanced softness and shine, and support for the appearance and feel of damaged hair.

Any product-specific claims should be read together with the directions and information provided on the relevant product page and packaging.

3.3 Usage Directions

QIONIK products must be used according to the directions provided on the product packaging or individual product page.

Products are intended for their specified cosmetic haircare use only. Avoid using products for purposes other than those indicated.

Follow all applicable usage, storage, and safety instructions.

3.4 Allergies and Sensitivities

Individual reactions to cosmetic ingredients may vary. We cannot guarantee that any QIONIK product will be suitable for every individual.

Full ingredient lists are provided on the relevant product packaging and/or product page. Customers with known allergies or sensitivities should review the ingredient list carefully before use.

Discontinue use if irritation occurs. If you have a known medical condition or specific sensitivity that may affect product use, seek appropriate professional medical advice before use.

4. Orders and Purchasing

4.1 Placing an Order

Orders placed through the QIONIK website constitute an offer to purchase.

We reserve the right to accept or decline any order, including in cases of stock unavailability, pricing or product-information errors, payment issues, or suspected fraudulent activity.

An order confirmation email or message constitutes acceptance of your order.

4.2 Pricing

All prices are displayed in Egyptian Pounds (EGP) and are inclusive of applicable taxes unless stated otherwise.

Prices may change without prior notice. The price confirmed at the time your order is accepted is the price you will be charged.

4.3 Payment

We accept the payment methods displayed at checkout.

Payment is processed according to the selected payment method. We do not store full payment card details on our systems where payment processing is handled by an authorised third-party payment provider.

4.4 Subscription Orders

Where subscription purchasing is available, selecting a subscription authorises recurring charges according to the frequency and price displayed at the time of purchase.

Subscriptions may be paused, modified, or cancelled through the available account functionality, subject to the subscription conditions displayed on the website.

Cancellation before the applicable processing date will apply to subsequent eligible subscription cycles. Orders already processed may not be cancelled automatically.

5. Shipping & Delivery

5.1 Delivery Areas

We currently deliver within Egypt. Delivery availability may vary by location.

5.2 Delivery Timeframe

Orders are typically processed and shipped within 3–7 business days.

Delivery timelines are estimates and may vary depending on location, courier operations, holidays, sales campaigns, launches, or periods of high demand.

5.3 Delivery Charges

Applicable delivery charges will be displayed at checkout before the order is confirmed.

Any free-delivery threshold or promotional shipping offer will be subject to the conditions displayed on the website at the time of purchase.

5.4 Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email or message containing the available tracking information.

5.5 Risk and Title

Title and risk in the products pass to you upon delivery to the address provided at checkout.

If an order cannot be delivered or is returned because incorrect or incomplete delivery information was provided, additional delivery charges may apply.

5.6 Delivery Delays

We are not responsible for delays resulting from circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, or other disruptions.

We will make reasonable efforts to communicate significant known delays.

6. Exchanges, Returns and Refunds

6.1 Eligibility

Products may be exchanged or returned within 14 days from the delivery date, subject to the conditions below.

6.2 Condition of Returned Products

Returned products must be:

• Unused

• Unopened

• In their original condition

• Returned with all original packaging intact

For hygiene and product-safety reasons, opened or used haircare products cannot be returned due to a change of mind.

6.3 Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact our customer support team with your order information and details of the issue.

Photographic evidence may be requested to assess the condition of the product.

Once the issue has been reviewed and approved, an appropriate replacement, exchange, or refund will be arranged.

6.4 Promotional and Bundle Purchases

Certain promotions, bundles, sets, or exclusive offers may be subject to different exchange or return conditions.

Any applicable exceptions will be clearly communicated with the relevant offer or at the time of purchase.

6.5 Return & Exchange Process

By default, approved returns will be refunded to your QIONIK Wallet, which can be used toward future purchases on the website.

If you prefer a refund to your original payment method, contact our customer support team directly for assistance.

Refund requests are processed within 5–10 business days after the returned product has been received and inspected. Additional processing time may apply depending on your bank or payment provider.

Where available, you may also request a return or replacement through the Return Merchandise Authorization (RMA) system in your account:

1. Log in to your account.

2. Navigate to "My Returns" or "Request RMA."

3. Select the relevant order and product(s).

4. Choose the reason for the request and indicate whether you prefer a replacement or refund.

5. Upload an image showing the product's condition if requested.

6.6 Subscription Returns

The applicable return policy applies separately to each subscription shipment.

Cancelling a subscription does not automatically result in a refund for products that have already been processed or delivered. Those products remain subject to the standard return eligibility requirements.

7. Intellectual Property

All content on the QIONIK website, including but not limited to text, product descriptions, images, graphics, logos, brand identity, technology names, visual systems, product names, and formulation-related content, is owned by or licensed to the relevant QIONIK rights holder and/or House of Good Thingz and is protected by applicable intellectual property laws.

This includes QIONIK proprietary brand terminology such as Next-Generation Ionic Repair Technology™, Ionic Renewal Complex™, Ionic Precision™, Adaptive Moisture Network™, Bio-Lipid Renewal™, Optical Silk Technology™, Ionic Prep Technology™, and Ionic Alignment Technology™, where applicable.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without prior written permission.

Sharing links to individual QIONIK product pages or the QIONIK website is permitted.

8. User Conduct

By using this website, you agree not to:

• Use the website for any unlawful purpose or in violation of applicable law.

• Attempt to gain unauthorised access to the website, servers, accounts, or connected systems.

• Submit false, misleading, fraudulent, or inaccurate information.

• Use automated systems to scrape, harvest, copy, or systematically extract website content without written authorisation.

• Upload or transmit malicious software or other harmful material.

• Post or transmit content that is unlawful, defamatory, harmful, or infringes the rights of another party.

9. Limitation of Liability

To the maximum extent permitted by applicable law, QIONIK and House of Good Thingz shall not be liable for indirect, incidental, consequential, or special damages resulting from the use of the website or products purchased through it.

Our total liability in relation to a claim arising from a purchase shall not exceed the amount paid for the specific product or products giving rise to that claim.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including mandatory rights available to consumers under applicable law.

10. Third-Party Links and Platforms

The QIONIK website may contain links to third-party websites, services, payment providers, marketplaces, or social platforms.

We do not control third-party platforms and are not responsible for their content, availability, privacy practices, or terms and conditions.

Where QIONIK products are purchased through a third-party marketplace or retailer, the transaction may also be subject to that platform's own terms, payment conditions, delivery policies, and return procedures.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt.

Any dispute arising from these Terms, your use of the website, or a purchase made through the website shall be subject to the jurisdiction of the Egyptian courts, without prejudice to any mandatory consumer rights available under applicable law.

12. Contact

For questions regarding these Terms, orders, exchanges, returns, or QIONIK products, please contact us through the customer support contact details provided on the QIONIK website.

QIONIK is operated by House of Good Thingz, Cairo, Egypt.